Return Policy
- Return Policy – Shop Zero 1
At Shop Zero 1, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a simple and transparent return process.
- Return Window
You can request a return within 1–14 days from the date of delivery.
- Eligibility for Returns
To qualify for a return, the product must be:
In unused and original condition.
Returned with all accessories, original packaging, and bill/invoice.
Free from physical damage, scratches, burn marks, or signs of mishandling.
Non-Returnable Items
Returns will not be accepted for:
Products damaged due to misuse or customer-caused issues.
Items without original packaging or missing accessories.
Electronic items that have been tampered with or repaired by an unauthorized service center.
- Return Process
Contact us within the return window at
operations@shopzero1.in or +91 97875 95701.
Provide your order number, reason for return, and supporting photos/videos if required.
Once approved, we will guide you on how to send the product back.
After inspection, the return will be processed as per our policy.
- Return Shipping
Return shipping charges must be borne by the customer, unless the return is due to a wrong or defective item delivered by us.
- Refund/Replacement
After the returned item is inspected and approved, you may receive:
A replacement, or
A refund (as per your payment method), which may take 5–7 working days after approval.
- Customer Support
For any return-related queries, please contact:
Email: operations@shopzero1.in
Phone: +91 97875 95701