Help & Questions

Welcome to ShopZero1! We’re here to help you with products, orders, payments, delivery, and after-sales support. If you don’t find your answer below, please contact us.

Frequently Asked Questions (FAQ)

1. What products does ShopZero1 sell?

We specialize in Precision Scales, Digital Weighing Machines, and Electronic Weight Machines suitable for retail shops, jewelry stores, laboratories, industries, and personal use.

2. Are your weighing machines accurate and certified?

Yes. Our products are high-accuracy and quality-tested. Selected models are supplied with calibration and certification as per availability and requirement.

3. How do I place an order?

You can place an order:

Directly through our website

By contacting our sales team via phone or WhatsApp

By visiting our physical store 

4. What payment methods are accepted?

We accept:

UPI

Debit & Credit Cards

Net Banking

Cash (for in-store purchases)

5. Do you provide delivery services?

Yes. We provide safe and reliable delivery across selected locations. Delivery time depends on your location and product availability.

6. How long does delivery take?

Local delivery: 1–3 business days

Outstation delivery: 3–7 business days Delivery timelines may vary based on courier services.

7. Is installation or demo provided?

Yes. For selected models, we provide installation guidance and product demo either in-person or over phone/video support.

8. What is your warranty policy?

Most products come with a manufacturer warranty. Warranty duration varies by model and brand. Please check the product description or invoice for details.

9. Do you provide repair and service support?

Yes. We offer after-sales service, calibration, and repair support for weighing machines purchased from ShopZero1.

10. Can I return or replace a product?

Returns or replacements are accepted only if:

The product is damaged during delivery

There is a manufacturing defect Requests must be raised within 48 hours of delivery.

Need More Help?

If you still have questions, feel free to reach out to us:

Phone / WhatsApp: Available on our Contact page

Email: Support details available on the website

Address: Visit our store for direct assistance

Thank you for choosing ShopZero1 — your trusted destination for Gadgets and reliable weighing solutions.